We got a new job opening detail
company name Sungard Availability Services
location : Pune, Maharashtra
description : Location: India – Pune (EON Cluster D)
Our Company Vision is to provide highly available, cloud connected infrastructure to our clients. But our Talent Vision is to secure great talent with a responsive approach. We pride ourselves on being clear on whom we are looking to court and how we partner with candidates and Hiring Managers to ensure that we find the right people.
Think you’re someone who has great talent? Are you…
Someone who is technically able to perform the duties of the role…and works at an advanced level?
Someone who fits with the culture of the organization…and the team… and the manager?
Someone who embodies the Core Values and Behaviors…and is engaged, innovative and empowered?
Someone who makes wise choices and thrives in a challenging work environment… pushes the envelope?
Someone who is looking to grow, develop… and create his/her own path forward based on the needs of the business?
If so, please apply for the position below and begin your journey to become a member of the Sungard Availability Services team!
Sungard Availability Services (Sungard AS) is an industry-recognized leader in delivering resilient and recoverable production environments for global enterprises through managed IT, cloud and recovery services.
Our diverse, global team of “Sungardians” are passionate about applying their insight and deep expertise in production and recovery to Lead with Resilience. We work to understand our customers’ business goals, tailor services that align with their desired business outcomes, and deliver the right environments for managing their critical IT systems. Every Sungard AS employee makes a meaningful contribution to delivering on our mission to transform IT for resilient business. We want to add outstanding talent to our team. If you want to become an integral part of a collaborative organization that offers industry-leading benefits and a commitment to employee advancement, we’d be excited to speak with you!
Title: Client Service Principal
Years of experience: 12-15 years
Location: Pune/ Bangalore
Job Purpose Statement
The Client Services Principal is a lead technical customer management position working on SgAS’s large, complex accounts. You will direct the design, implementation and lifecycle management of SgAS solutions, leading a support team comprised of subject matter experts from multiple platforms, operating systems, storage and network technologies. As a trusted advisor, you will provide strategic business and technology support/counsel to your customer across both their production and recovery environments.
As Client Services Principal, you will be responsible for relationship development and management across key internal and customer stakeholders and executives to help translate their business needs into action.
Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities and IT investments
Based on this understanding provide technical and strategic direction from initial solution design to steady-state, based on industry and SgAS best practices
Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and SgAS value
Implement and manage effective governance practices and procedures across contracted scope of responsibilities
Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer
Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes
Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability
Manage service / relationship risk areas and takes steps to mitigate
Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer
Exceed SLA targets by driving service management disciplines around incident, change, and problem management
Develop content and effectively lead Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer
Technical Competencies (Experience and Knowledge)
12-15 years of professional IT experience with at least 3 years of demonstrated experience related to Enterprise Architecture/Engineering within complex environments
Experience in Disaster Recovery Design and Solutions
Well-rounded knowledge of and experience in multiple operating systems to understand complex customer environments and provide both excellent service and guidance.
Virtualization; including VMWare & HyperV
Networking; including routing, security, and firewalls
Storage & backup services/administration
Database; Understanding of data models and data flows in complex multitier database and application environments
Strong problem solving and analytical skills
Excellent interpersonal, verbal, written and presentation skills
Not afraid to recommend solutions and services to customer (increase MRR)
Familiarity with automated discovery and CMDB
Ability to effectively and calmly lead internal and customer technical staff through crisis events and escalations
Working understanding of ITIL and Service Management
Hands-on experience with ServiceNow a plus
College degree or equivalent industry experience.
Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, ITILv3, etc