Bumper Job Opening for CSM in Deutsche Bank, Pune, Maharashtra

Hi, Guys

We got a new job opening detail

company name Deutsche Bank

location : Pune, Maharashtra

description : Designation – AVP
LOcation – MGP, Pune
This position is for PSD2 Application L2 Support Lead role including the Client Service Manager role , responsible for stability of PSD2 Central Engine platform. It’s DevOps role part of Service Operations team. He/she will be responsible for the L2 Support members performance and deliverables.
A minimum skill set for the personnel includes the following:
· Strong hands on experience with DevOps tools (Bitbucket, Artifactory, uDeploy, TeamCity)
· Working exposure to OpenShift/Docker/Container based application management
· Strong hands on knowledge on Appdynamics as production monitoring tool.
· Knowledge of Apache KAFKA
· Worked with Agile/DevOps methodologies
· Must be a Team player with excellent soft skills
· Ready to work in APAC and GERMANY Shifts
Ensures that the Service Operations team provides optimum service level to the business lines that it is supporting.
• Technically involves himself in incident management and quickly find out an approach to resolve the problem.
• Takes overall responsibility for the resolution of incidents and problems within the team. Oversees the resolution of complex incidents. Ensure that Analysts apply the right problem solving techniques and processes.
• Has an expert level of knowledge on APPDYNAMICS as a monitoring tool and should be able to guide junior folks within team
• Assists in managing business stakeholder relationships.
• Assists in defining and managing OLAs with relevant stakeholders.
• Ensures that defined divisional Production Management service operations and support processes are adhered to by the team. Makes improvement recommendations where appropriate.
Conduct regular performance reviews with the individual contributor of your team and support them to unlock individual best performance
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under child care assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your skills and experience
Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience or diploma)
ITIL expert certificate (v3 and above)
Service Operations specialist experience within a global operations context
Extensive experience of supporting complex application and infrastructure domains in Banking
Experience in managing and mentoring Service Operations teams
Broad ITIL/best practice service context within a real time distributed environment
Experience in managing relationships across multiple disciplines and time zones
Experience in Personnel Management
Very good English skills in speaking and writing
Very good German skills in speaking and writing would be of benefit
How we’ll support you
Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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