Bumper Job Opening for Customer Care Executive in Swashaa, Surat, Gujarat

Hi, Guys

We got a new job opening detail

company name Swashaa

location : Surat, Gujarat

description : Key Responsibilities:Manage large amounts of incoming social media queriesGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open andinteractive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and queries handling quotasHandle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersDesired Skills:Proven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyJob Types: Full-time, Regular / PermanentSalary: ₹10,000.00 per monthSchedule:Day shiftSupplemental Pay:Performance bonusSpeak with the employer+91-XXXXXXXXXX