We got a new job opening detail
company name vmedulife software services
location : Pune, Maharashtra
description : We are looking for a Customer Relationship Executive who can assist clients with product implementation and monitor client interactions as well as analysis of product usage.
Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
Build positive and productive relationships with clients for business growth.
Provide client support and handle client communications effectively.
Ensure that client requests are handled timely and accurately.
Calling the client professionally regularly for feedback on our service.
Update customer information in the customer service database during and after each call.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provide accurate, valid, and complete information by using the right methods/tools.
Required Candidate Profile
Strong communication skills (English, Hindi, Marathi) are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
Knowledge of customer service principles and practices.
Proven customer support experience.
Excellent interpersonal communication skills in English and Hindi.
Maintains composure and patience with customers.
A strong sense of professionalism and discretion is required.
Be familiar and should have a working knowledge of excel, word.
Graduate with at least 6 months of experience in customer support