Hi, Guys
We got a new job opening detail
company name Pearson
location : Noida, Uttar Pradesh
description : Job Description
Pearson VUE ( www.pearsonvue.com ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers great to start or grow your career.
Qualifications
Calling customer service representatives /professionals /coordinators who have experience of providing Level 2 support. This is an excellent opportunity to grow with a global organization and provide support to service delivery. The Customer Service Representative / Specialist Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.
Key Responsibilities
Prepare client reports
Act as an escalation point for service related problems
Promote client programs and products
Determine additional opportunities and possible operational trouble areas
Input accurate customer information into the database
Assist in training and monitoring call center agents to ensure quality of service
Key Requirement
Education and Experience:
Required education- Bachelor degree
4-8 years experience in a similar/related position
Confident and fluid communicator
High levels of customer service skills
Previously operated in a Level 2 support role
Previous subject matter expert knowledge
Familiar and comfortable working in a busy corporate environment/shifts.
Experience in providing application support
Familiar with MS Office
Experienced in collating reports
Desired Candidate Profile
Fluency in written and spoken English
Excellent oral and written communication skills
Great attention to detail
Problem solving skills
Strong organizing and time management skills
Customer service skills
Effective team working skills
Job: CUSTOMER SERVICE
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 4463