Bumper Job Opening for Customer Service Representative in Avient, Pune, Maharashtra

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We got a new job opening detail

company name Avient

location : Pune, Maharashtra

description : Customer Service Representative



About Avient:
Avient Corporation (NYSE: AVNT), with expected 2021 revenues of $4.75 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:

Unique technologies that improve the recyclability of products and enable recycled content to be incorporated, thus advancing a more circular economy.
Light-weighting solutions that replace heavier traditional materials like metal, glass and wood, which can improve fuel efficiency in all modes of transportation and reduce carbon footprint.
Sustainable infrastructure solutions that increase energy efficiency, renewable energy, natural resource conservation and fiber optic / 5G network accessibility.

Avient employs approximately 8,600 associates and is certified ACC Responsible Care®, a founding member of the Alliance to End Plastic Waste and certified Great Place to Work®. For more information, visit www.avient.com.

At Avient, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women, HYPE (Harnessing Young Professionals), Pride at Avient and Embrace to advance diversity in professional and personal development. We also provide our associates with robust development programs such as Avient Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.
At Avient, we believe diversity of ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions in hiring, promotion, development, compensation and advancement are based upon non-discriminatory factors such as, for example, qualifications, abilities, experience, and performance.

Job Title: Customer Service Representative
Job Location: Plot No. F-27, MIDC, Ranjangaon, Taluka- Shirur, Pune, India, 412220.

Job Summary:
The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors.

Essential Duties & Responsibilities

Provides customer focused service to assigned accounts.
Responds to and manage customer orders from order entry to delivery and invoicing.
Understands and communicate the value of our products and services.
Understands customers’ products, services, business operations and needs.
Communicates effectively over the phone and electronically.
Uses a variety of systems to enter and complete transactions.
Accomplishes work within set timeframes.
Key inside contact for specific customer/seller base.
Process incoming orders, confirm pricing and availability of product.
Advise customers of order status.
Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
Timely and accurate administration of sales orders, customer complaints, material returns and credits.
Answer price and availability questions.
Respond to customer literature requests for MSDS, Certifications, etc.
Follow all applicable ISO procedures.
Use system reports and inquiries to drive activities that ensure superior customer service.
Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
Process new customer/update requests.
Provide market or account intelligence gained through customer contact.
Participate in customer calls and visits with sellers.
Proactive communication with product supply reps and shipping department of any order changes customer initiates.
Work with seller and PSRs to reduce aged inventory.

Desired Candidate Profile:

Good command on email communication & working on computer
Good Communication Skills
Hands on MS-Office
Languages: Hindi, English, Marathi- (Fluency on English)

Avient Corporation is a drug free workplace. Avient is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran’s status, or other legally protected classification in accordance with applicable federal, state and local law.


Education and Experience:

Bachelors in any Discipline.
Professional work experience more than 3 years for similar role.
Candidates who has worked for manufacturing company
Candidates from Polymer, Pigments and chemical industry is preferred.

Each position at Avient focuses on eight Core Competencies as a Leader of Self. Additionally, management positions focus on Leadership Competencies as a Leader of Others and/or a Leader of the Business. These competencies are designed to drive behavior that will ultimately help our associates excel at their current roles, while supporting individual and career development.

Physical Demands:

Requires standing and sitting for prolonged periods of time, talking and listening.
Typical work is in an office environment where the noise level is low to moderate.

Primary Location
: India

Work Locations
: IN Pune Pune 412220

: Customer Service

Job Posting
: Mar 10, 2022, 10:13:59 PM

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