We got a new job opening detail
company name Zensar Technologies
location : Pune, Maharashtra
description : Description
The role of Desktop Support Engineer is to provide high quality, professional Desktop support for Enterprise IT Services .
Working within a team of 10 staff, the successful candidate will be required to deliver high quality professional support services to customers. The candidate must ensure that support calls are managed and resolved to the highest professional standard and within agreed SLAs while meeting customer expectations.
The primary role of the Desktop Support Technician is to apply workarounds and resolutions to IT incidents to restore acceptable IT services to the Business to allow colleague’s to achieve their work goals and ultimately the core purposes of the company .
The Desktop Support role is a customer-facing role and staff are responsible for providing a high level of support across all business areas.
Excellent customer service skills;
Excellent communication, listening, interpersonal, team working and task management skills;
Strong analytical and problem solving skills;
Good understanding of the role of Technology within the business;
Proven technical aptitude and ability to learn technical skills and achieve professional qualifications.
Knowledge and believe in principles of the ITIL framework, specifically Incident Management.
Commitment to service improvement with a customer focused attitude.
High level of technical competence in supporting desktop (Windows, Mac) and mobile (iOS, Android) operating systems in enterprise environments
Strong knowledge of supporting key enterprise services, RSA SecurID, Microsoft Office, Microsoft Teams, Active Directory, SCCM, M365 Suite, Windows 10, Desktop Hardware including Printers, iOS and Voice and Data technologies;
Technical experience of Microsoft infrastructure applications (Active Directory, Group Policy, SCCM & Jamf) Excellent working knowledge and experience with the Microsoft Office suite, including Office 356 Excellent working knowledge and experience with remote administration tools
Flexibility to work out side business office hour if need be
Primary Location: India-Maharashtra-Pune
Job Posting: Mar 30, 2022
Experience Required (In Years): Minimum- 3 Maximum- 6