We got a new job opening detail
company name TEKsystems
location : Colorado Springs, CO 80901
description : Equivalent Experience
TEKsystems is seeking Help Desk Technicians to support the Department of Homeland Security in downtown Colorado Springs, CO. TEKsystems can process a Secret Security Clearance for these positions or hold a clearance for candidates already in possession of a DoD Secret. Candidates must have experience with either a ticketing system or a monitoring system. We are hiring at the Tier 1, Tier 2, and Tier 3 (Lead) level for these positions. Candidates also must be open to shift work (12 hour shifts in a 24×7 environment). No certifications are required for these positions.
Responsibilities include, but are not limited to:
Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support.
Manually upload and process critical data files directly related to the ability of the organization to provide vetting services to customer organizations
Assist with Creating, analyzing and transmitting critical reports providing time sensitive updates to customer organizations on potential terrorist activity
Assist with the escalation of bridge/conference calls for complex maintenance activities and critical outages
Provide support on mission critical systems during maintenance activities and outages
Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools
Triage phone and email call communication using the ability to understand and respond to customer requirements
Create, analyze, route, update and close incident and service request tickets
Verify system application execution to ensure mission critical applications are operating as expected
Conduct initial troubleshooting of IT and non-IT related issues identified thru monitoring tools and system checks
Perform Access Management roles, including processing User Access Requests for all systems, account creations, unlocking accounts and/or resetting passwords
Perform onsite facilities checks verifying the integrity of the mission systems
Create, consolidate and post daily shift logs
Must be able to work all shifts:
o 12-hour shifts. 36 hours one week. 44 hours the next week. Day shifts and night shifts. Rotate shifts approximately every 6 months.
Strong attention to detail and organizational skills
Proficiency with Microsoft Office applications
Ability to apply critical thinking, analysis and problem-solving skills in order to make mission impacting decisions on reported issues
Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues
Ability to assist with maintaining documentation reflecting the current operational environment
Act as a team player with strong interpersonal skills
Demonstrate strong oral and written communication skills
Ability to perform at a high level in a mission critical and dynamic work environment
Typically, an Associated degree or equivalent experience working in an IT environment is required
Prior experience in IT Service Desk environment
Knowledge of Remedy, especially Incident Management module
Strong technical knowledge in troubleshooting procedures
Prior knowledge with system monitoring tools, especially Solar Winds and Tivoli
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.