We got a new job opening detail
company name MetLife
location : Noida, Uttar Pradesh
description : Basic Function
Position responsible for customer conservation. Take care of the of the administrative documents of the payments and correspondence related to the Death annuity for respective GACs.
Continually monitoring and modifying the annuity as per Beneficiary request.
Research and resolving Due Payment & Follow up inquiries through correspondence.
Ensures Small Market objective of World Class Customer Service is met.
Ensure that the assigned targets are met in accordance with SLA, compliance standards and internal standards.
Prioritize daily workload to ensure a specified turnaround time (TAT) objective is maintained.
Any other essential function that may occur from time to time as directed by the Supervisor.
Primary Internal Interactions
AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
QCA for the purpose of feedback and audit.
Trainers for the purpose of Pre-process and Process training.
Primary External Interactions
SME / Trainers at the client end for training.
Customers, sales executives, and brokers.
Reports To: Team Leader – Electronic Death Match Supervises: 0
Proven Computer navigation skills
Proven keyboarding speed
Proven working knowledge of MS Office suite
Proven Excel Skills
Process Specific Skills
Knowledge about the Insurance industry in US
Knowledge about US Culture
Knowledge of collection fundamentals
Soft skills (Minimum)
Excellent listening, oral and written communication skills
Escalate issues if required
Proven customer service skills
Excellent analytical and research skills
Accounting/math problem solving skills
Self motivated, well organized and flexible with a sense of urgency approach
Team work/ Managing Self / Adaptability
Ability to work successfully in production driven environment
Adaptability to change
Soft Skills (Desired)
Self disciplined and result oriented
Ability to manage multiple tasks prioritizing effectively.
Ability to find creative and innovative solutions to business problems
Graduates in any stream, preferably Commerce/Business Administration with at least 15 years of education
Work Experience Requirements
Minimum six months of work experience in a related field is required. Experience in Insurance organizations / Banks shall be preferred.
Fresher can be considered.
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.