We got a new job opening detail
company name Credit Suisse
location : Pune, Maharashtra
description : Your field of responsibility
Join us as a Production Services SME to shape and drive Production Service (PS) delivery capability based out of Pune.
You will have a good understanding of portfolio of services delivered by PS to the FSG Tech partners and you will be the single point of contact for managing production stability, end user service delivery and vendor partner management in the location collaborating with key SME’s and senior service delivery leads across development and support functions.
You will be responsible for BAU Production Service functions such as
Incident and Problem Management
Acceptance into Service /Service Change
RtB budget forecasting and management
Scheduled event coordination (e.g. DR testing, QMW, building power-downs, change freezes etc)
Providing standardized production stability and metrics reporting demonstrating stability improvements and production control/risk management
The role offers excellent opportunity to extend the penetration of Automation and Machine Learning tools. This role will also provide oversight as required to significant operations undertaken by vendor partners in Pune.
Your future colleagues
You will join the Production Services team, part of a global support function leading day-to-day application support for significant number of applications on various emerging technologies with strong global presence across. PS team provides horizontal support across different product lines used by a wide community of internal users around the globe.
Join a forward-thinking team with a strong team spirit in an innovative, collaborative and flexible working environment!
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Your skills and experience
To excel in this role, you should possess:
You will have prior work experience/ sound knowledge supporting Finance business including Product control, Finance & Regulatory reporting functions
You have 4-7 years of relevant experience in User Production Support with a mix of internal and outsourced staff
University degree from premier institute preferably in IT or Banking
Sound technical knowledge of Unix, Java, Oracle and Informatica is required. Familiarly with any of the following technology Big Data/Hadoop domain and Python/Spark/R language is desirable
Experience in owning and driving strategic-initiative to improve service quality and efficiency through automation
A demonstrated ability in expectation management, timely communication and vendor resource and service management
Good communication skills in English that enable you to engage global business partners & other IT stakeholders
Excellent analytical, problem solving and decision making skills
Dedication to fostering an inclusive culture and value diverse perspectives
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.