Hi, Guys
We got a new job opening detail
company name Gallagher
location : Pune, Maharashtra
description : As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market.
Primary Responsibilities
You will improve service delivery, enhance customer perception and handle SLA’s and critical metrics for each of your outsourced contracts.
You’ll balance issues with suppliers at a local level and ensure tasks run efficiently.
Maintain an up-to-date, detailed improvement action plan for customer engagement
Accuracy whilst completing all pieces of work is important. If you discover potential issues, raise them with your manager.
Skill & Competencies:
Works well with team members, and have excellent communications skills coupled with the ability to plan and handle a fast-paced workload.
Coaches, mentors and may supervise lower level adjusters. Incumbents at this level should be able to work at full case load capacity.
IT proficient with a good knowledge of Microsoft Office
You have competitive spirit, high energy and passion on-the-job
Minimum Qualification
Candidate should be a Graduate in any field
Good academic record (aggregate 50% or above).
Additional Qualification/ Certification
Knowledge or certification in Insurance field will be the additional advantage.
Shifts timings
Rotational Shifts / Fixed Shifts: Mornings (6 a.m.–3 p.m.), Afternoons (3 p.m.–12 a.m.), Evenings (6 p.m.–3 a.m.) and Night (9 p.m.–6 a.m.)
Daylight Saving changes applicable in shifts
The Gallagher Service Center has grown into a team of more than 6,000 employees across four locations – Kolhapur, Shimoga, Bengaluru and Pune – providing reliable, fast and high-quality support.