Bumper Job Opening for Process Associate – Pet Claims in Genpact, Noida, Uttar Pradesh

Hi, Guys

We got a new job opening detail

company name Genpact

location : Noida, Uttar Pradesh

description : With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Process Associate – Claims

In this role you will be responsible for balancing Reverse Subrogation claim files. Interacting with third parties & internal customer partners both via emails & over the phone (both inbound & outbound).


Critically analyze the claim file & the received demand package to identify any pendency
Communicate with 3rd parties to negotiate on the settlement amount
Liaison with internal Claims partners to further investigate on the claim file
Answer incoming telephone calls from third parties in relation to the demands sent by them
Process reverse subrogation payments
Ensure that assigned targets in accordance with SLA metrics are met
Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
Provide relevant process reports on a timely basis
Ensure adherence to established attendance schedules & company policies and procedures.


Minimum qualifications

B.com/ BBA/BA/ BSC (Any Non – Tech Graduate)
Freshers are eligible

Preferred qualifications

Able to demonstrate empathy while improving chance to create rapport with the customer.
Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
Voice Customer Service experience
Good knowledge of using Excel, MS Access Database
Proficient in English language- both written and oral
Insurance client experience will be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

JobProcess Associate
Primary LocationIndia-Noida
Education LevelBachelor’s / Graduation / Equivalent
Job PostingMar 8, 2022, 4:09:32 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time

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