Bumper Job Opening for Product Support / Customer Success Support in Great Developers Info Tech Pvt Ltd, Noida, Uttar Pradesh

Hi, Guys

We got a new job opening detail

company name Great Developers Info Tech Pvt Ltd

location : Noida, Uttar Pradesh

description : Are you…Perfect. Read on!
Obsessed with going out of your way to delight customers?
Someone who can balance efficiency & speed, while building out sustainable processes?
A problem solver?
A dynamic communicator?
Perfect. Read on!
About Company
We are a dedicated team with significant IT experience who believe in toning down the complexity of business processes to improve performance and accelerate business productivity.
We are leaders in building SaaS enterprise solutions for corporates and work with enterprises in India, the USA, UK, Singapore, Australia, Dubai, Qatar. We are currently operating from India and USA.
We are happy to announce that we are growing and looking to hire some great talent across various roles to increase our team base, to cater to our growing requirements. It’s a great opportunity for you, your friends, colleagues, and students.
Happy Interviewing!!
Job Description
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product.
Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner
Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
Providing first level support on our services via remote desktop calls if required
Route/Assign tickets to the appropriate support group, if necessary.
Identifying and escalating high-severity, priority issues
Updating Pending Tickets with timely, precise, accurate updates
Following-up with end users, if necessary, for closure of pending tickets
Webinar follow up process and support
Other duties as required.
Interview Process:
Online Registration – Directly on our hiring platform: https://gd.hiringbull.com or via job portal
Online Assessment – Aptitude
Online Assessment – English Proficiency
Video/ In Person Interview – Comprehension/ written skills evaluation
Video/ In Person Interview – Domain knowledge + HR Discussions
If in-person interview, the last two rounds will be conducted on the same day for shortlisted candidates. Results will be announced in a week’s time
Candidate Profile
Excellent communication skills in English/ Hindi, with a neutral accent.
Excellent written communication skills with email etiquettes.
Good problem solving and analytical skills
Excellent customer service skills
Should be customer-service oriented.
Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls

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