Bumper Job Opening for Service Designer in Kone, Pune, Maharashtra

Hi, Guys

We got a new job opening detail

company name Kone

location : Pune, Maharashtra

description : As KONE is a global leader in the elevator and escalator industry, this is a key role and a great opportunity to build the future cities through improving how people live, work and play in the cities and to help us continue innovating and making magic happen also in the future.
You will be working with highly dynamic teams significantly investing time and effort on how we develop services and solutions. You get a chance to work with and participate in further developing products that are used by billions of users in daily basis. Products that are widely recognized by their quality and innovation.
KONE Technology and Innovation (KTI) is where the magic happens at KONE. It’s where we combine the physical world – escalators and elevators – with smart and connected digital systems. We are changing and improving the way billions of people move within buildings every day. We are on a mission to expand and develop new digital solutions that are based on emerging technologies.
KONE’s vision is to create the Best People Flow® experience by providing ease, effectiveness and experiences to our customers and users. In line with our strategy, Sustainable Success with Customers, we will focus on increasing the value we create for customers with new intelligent solutions and embed sustainability even deeper across all our operations. By closer collaboration with customers and partners, KONE will increase the speed of bringing new services and solutions to the market.
Services and Solutions R&D (SRD) unit within KTI is responsible for developing Digital Services products such as KONE 24/7 Connected Services, Residential Flow and Partnership Ecosystem.
Job Responsibilities:
You have a passion for innovations to create concepts for the future.
You have a proactive and systematic way of working.
You feel empathy towards customers and end-users to understand and analyze their jobs-to-be-done through constant and iterative co-creation.
You are interested human centered design
You have interest in both market and human behavior combined with business logic understanding.
Your service design toolbox consist of several things like: using of hypothesis, working with scenarios, identifying and communicating customer value, customer experience analysis, trend and market analysis, customer profiles, journeys and blueprints.
You are familiar with quantitative and qualitative research methods, design thinking and working in agile environments.
You understand how technologies can be utilized to develop digital products and outstanding customer experiences.
You are a creative and strategic thinker with an ability to see the big picture and innovate new solutions. You are able to keep a helicopter perspective and to connect the dots throughout projects.
You have excellent presentation, communication and facilitation skills, traction for storytelling to convince stakeholders with insights and you have willingness to maximize learning by sharing your experience and expertise within the team.
You are a team player with strong social skills that help you build professional relationships with internal stakeholders.
Your strong portfolio reflects a range of projects and demonstrates high-quality service design outcomes.
You are willing to travel.
Good skills to utilize Adobe XD, Photoshop and Illustrator.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers

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