Bumper Job Opening for Service Desk Technician in Cornerstone OnDemand, Inc., Pune, Maharashtra

Hi, Guys

We got a new job opening detail

company name Cornerstone OnDemand, Inc.

location : Pune, Maharashtra

description : We’re looking for a
Service Desk Technician
ServiceDesk Technician
Customer Service: Provide excellent customer service, working with the customer to understand their problem or issue, perform troubleshooting using remote management tools, and provide a final solution or workaround in a timely and responsive manner. Ensure that the customer’s expectations are met and communicate resolution via the ITSM tool.
In this role you will…
Provide first and second-level support, which includes incident and request handling for customers, focusing on first-call resolution. Use best practices for incident management, including detailed ticket documentation, trouble-shooting, and analytical skills to identify the root cause, and quickly determine resolution.
Assist in system upgrades and maintenance including adding or removing the memory, hard drives, video cards, and power supplies.
Assist in configuring and supporting various mobile devices and tablets.
Knowledge of Office 365, OKTA.
Understanding of MS Windows and Mac Operating Systems
Excellent documentation, technical and interpersonal skills
Ability to recommend technology solutions
Working within an ITIL framework including ticket triage and assigning ticket severity, impact, and customer-specific ticket details.
Staff the Genius Bar daily for appointments and walk-ups
Ensure that customer needs are being met through timely follow-through
Inventory Management
Equipment Receiving
Consideration of privacy and security obligation
You have what it takes if you have… 5+ years of experience working on a Service Desk 2 years of experience troubleshooting Office 365 Productivity Suite Associate degree, technical certificate, or equivalent work experience Strong understanding of ITIL Foundations and prior administration experience of ServiceNow or Other ITSM tool Understanding of MS Windows and Mac Operating Systems Excellent technical documentation skills are a must Strong analytical, troubleshooting, and problem-solving skills Must be a quick learner with exceptional communication skills Perform inventory management for all hardware & software In-depth working knowledge with a broad range of Help Desk, Call Center, or customer service experience. Strong demonstrated analytical and creative problem-solving skills.
Extra dose of awesome if you have…
ServiceNow or Other ITSM tool administration
ITIL Certification
Our Culture:
Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We’re always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we’d love to meet you!
What We Do:
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 75 million people in 180+ countries and in nearly 50 languages.
Cornerstone takes special care to ensure the security and privacy of the data of its users.
Check us out on Linkedin, Comparably, Glassdoor, and Facebook!

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