We got a new job opening detail
company name United Airlines Inc.
location : Denver, CO 80221
description : We have a wide variety of career opportunities around the world — come find yours.
The Flight Operations team includes aircraft pilots and pilot support.
Job overview and responsibilities
Serves as a resource to provide support, information, analysis and coordination while maintaining complaince of corporate policies and the collective barganining agreement
Responsible for analzying and reporting data on numerous Flight Ops policies
Works with a team to coordinate and process other job functions associated with the administration of Flight Ops
Responsible for analyzing weekly, monthly and yearly data for patterns, trends and areas for focus with regards to pay claims for Concur reimbursements and deadhead middle seat requests
Develops and updates instructional guides on policies, procedures and other programs on the base user guide
Provides a first point of contact with pilots in administering and communicating operational policies, procedures and facilitation direction to resolve issues
Researches collective bargaining and contract interpretation to support the pilot base personnel
Provides direction to the bases on non-flying and non-discipline matters
Coordinates and supports pilot bases while leveraging the PSC and IGT
Performs related administrative duties such as preparation of reports, special projects, anniverary milestones and other duties as required
Responsible for conducting root cause analysis on help hub submissions to determine the origins of error
Coordinates with ALPA to review Flight Ops employees’ employement statuses
Resolves non-flight issues and provides and interfaces with other bases, CSC and ALPA
Attends several weekly, bi-monthly and monthly meeting include labor, legal, HR, ALPA, etc.
Will be responsible for pilot records and needs to be knowledgeable in Pilot Qualifications
Interfaces with Human Resources, labor and legal on various complex pilot issues; pilot pay issues, travel issues, medical, life insurance and wellness
Coordinates and decision maker for esclated crew desk transactions and scheduling concerning trip drops for pilots. These include emergency drops, death in family, company time off, personal drops and pass travel processing if necessary
Supports CPO Staff Reps as needed, for workload management, vacation, training and any other known absences
May assist with budgetary efforts and will coordinate all new base systems and ensure all base staff is trained on all new systems
High School Diploma or equivalent
2-4 years administrative support experience
Experience using Help Hub
Experience drafting, coordinating, vetting and distributing department policy, procedure and administrative information
Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
Working knowledge of ALPA contract and/or other collective bargaining agreements
Positive attitude and ability to adapt to constantly changing work environment
Highly organized, and the ability to multi-task competing priorities
Ability to work with other team members across the organization and with base leadership
Excellent communications skills – written and verbal
Excellent time management skills
Demonstrated ability to perform as a team member and ability to multi-task with other team personnel
Demonstrated ability to coordinate implemetation of buisness activities
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Bachelor’s Degree, equivalent Flight Ops work experience
3+ years Flight Operations experience
Proven experience in employee and customer advocacy
Familiarity with company/collective barganing agrememets, policies and procedures
Knowledge of Flight Ops programs such as CMS, Pilot Records, Concur, Help Hub, SharePoint, Airvision, TIBCO Spotfire, United voices, SQL, etc.
Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Effectively manage employee and union relations
The salary for this position is $58,310 to $75,460, dependent on job-related, non-discriminatory factors such as experience, education and skills. This range is based on a full-time schedule.
Bonus eligible: yes
At United, we offer a competitive compensation package, with benefits including: medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges.
Salary and benefits information is being included in this job posting in accordance with Colorado state law.
Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT