We got a new job opening detail
company name IBM
location : Noida, Uttar Pradesh
description : Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As Sr. Practitioner – In Telecommunication you are responsible for order entry, Query resolution, Order Request.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Able to submit requests within the agreed SLAs.
Expected to comply with order process guidelines in line with order completion
Able to identify requirements and needed information based on the product/service supported
Coordinates with customers, sales partners, and ordering partners to accomplish all request handoff activities
Knowledge of Telecommunication service.
Adhere to client SLA’s (Service Level Agreements) and timelines.
Required Technical and Professional Expertise
Minimum of 1-3 Years of experience in Order Entry.
Collects a complete and accurate customer data (minimum data sets).
Coordinates with organizations to oversee implementation of complex orders and associated billing for complex data, IP or other product lines.
Acts as the Customer Advocate through service disconnection and bill stoppage.
Basic understanding of Telecommunication products
Strong and effective written and verbal communication skills
Willingness to perform duties in varying shifts .
Preferred Technical and Professional Expertise
Proficient in MS office applications
Ambitious individual who can work under their own direction towards agreed targets/goals.
Proven change management and be open to it good time management and work under tight deadlines
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Maintain technical knowledge by attending educational workshops, reviewing publications.
We wish you great success in your career and encourage you to bring your best self to work with IBM
About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
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For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM