Hi, Guys
We got a new job opening detail
company name amdocs
location : Pune, Maharashtra
description : Job ID: 152809
Required Travel :Minimal
Managerial – No
Location: :India- Pune (Amdocs Site)
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 28,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com
In one sentence
The role involves handling incidents and service requests from customers/end-users by following the standard methods and procedures of the unit.
What will your job look like?
You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.You will update checklists for quality assurance and progress tracking, following standard operating procedures.You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.You will ensure crystal clear communication and documentation as a point of contact.You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
All you need is…
Must have 1.5 to 4 years of technical experience as a Unix/Linux Administrator
Good Knowledge of various flavors of Unix like HP Unix, Sun Solaris, Linux, IBM AIX – System working, commands and troubleshooting and good command on either one of the Unix flavors
Worked on customer troubleshooting cases management
Very Strong work experience In any of the scripting languages: Python, Ansible, Shell, Perl etc.
Knowledge of secure Unix server access methods and tools, Unix system backup and Restore tools, User creation, deletion or modification on Unix systems, File system space Management, Mounting/Unmounting tasks, Software installations on UNIX systems
Knowledge on OS/Kernel security & Application/Third party patching on Linux environment. Use case experience of patch automation tools.
Cloud Platform knowledge, support & certification (AWS, Azure or GCP) (advantage)
Work in rotational shifts to provide 24×7 support to Amdocs internal customers ( Must)
Should use the internal CRM application to log new cases & update progress on existing cases in a timely manner
First level technical support on UNIX related issues to Amdocs internal users through phone or by other communications means
Follow all procedures laid out for the Amdocs Service Desk on a day-to-day basis
Troubleshooting of customer server connectivity problems
Ability to work in a team, Cross-Cultural awareness
Demonstrate Written communication skills, Demonstrate Oral Communication Skills
Multi-tasking management & prioritization
knowledge sharing, Service Orientation
Self-Management (Time, Tasks, Follow up & Updates)
Why you will love this job:
You will get to show off your fine-tuned skills for resolving issues and helping the end-user.You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.You will have the opportunity to work in a multinational environment for the global market leader in its field.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce